FAQ

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Frequently asked questions

Getting started

What is CertNow?

CertNow is a property compliance marketplace being developed for landlords, homeowners and qualified assessors. It brings service booking and certificate records into one workflow.

When will CertNow launch?

Launch is planned for November 2026. You can request a product walkthrough or register your interest through the contact page. App downloads are not available yet.

Which services are planned?

Initial service pages cover Gas Safety (CP12), boiler servicing, EICR and PAT testing. Contact us about EPCs and other requirements. Availability will depend on your location and assessor coverage.

Is my area covered?

Send us your postcode and the services you need. We will discuss coverage before you make a booking; a service page does not confirm local availability.

Can letting agents and property managers enquire?

Yes. Agency support is in development. Use the agency enquiry route to discuss portfolio size, locations, workflows and onboarding requirements.

Properties & records

Can I see how the app works?

The How it works page shows the booking and certificate workflow using example app screens. Request a walkthrough to discuss your own requirements.

Can I keep existing certificates together?

The product is designed to organise certificates against each property. Ask us about supported uploads, document formats and renewal tracking during your walkthrough.

Does a reminder mean my property is compliant?

A reminder helps you plan a review or booking. It does not replace a professional assessment or determine which obligations apply to your property.

Can someone else provide access?

Tell us who will coordinate access when discussing a booking. Appointment and access arrangements need to be confirmed with the assessor.

Assessors & engineers

How do I apply?

Choose the assessor enquiry option on the contact page. Tell us your services, qualifications and coverage areas so we can discuss onboarding.

What documents will I need?

Be ready to provide identity, insurance and professional qualification or registration information relevant to the services you intend to offer. Requirements will be confirmed during onboarding.

How long does the review take?

Timing depends on the documents and checks required. The team will explain the next steps after reviewing your enquiry.

What are the fees and payout arrangements?

Review the applicable platform fees, payment schedule and terms during onboarding before accepting work. Contact us for the current arrangements.

Pricing & bookings

Are the prices on the website confirmed quotes?

No. The pricing page contains guide prices for planning. Location, property size, service scope and availability can affect the final quote.

Is VAT included?

Confirm VAT treatment and the total payable in your quote before booking. Guide figures should not be treated as a final invoice.

What happens if I need to cancel or raise a concern?

Check the cancellation and payment terms provided before booking. Contact the team with your booking details if you need help with a cancellation or service concern.

Privacy & trust

How is my information used?

The privacy notice explains the information collected, its purposes and your rights. Use the security and data protection enquiry option for questions about your circumstances.

Can you support supplier due diligence?

Contact us with your requirements for hosting, access controls, retention, subprocessors and data-processing arrangements. Confirm the documentation you need before onboarding.

Where can I find certification or accreditation evidence?

Ask the team for current supporting documentation for any certification or accreditation required by your organisation. Do not infer certification from the platform’s compliance focus.

Still have a question?

hello@certnow.co.uk · Mon–Fri, 9am–6pm UK time.